1. Purpose
Pelogic, Inc. ("Pelogic," "we," "our," or "us") wants you to purchase Professional Features with confidence. Because the Software is available in Freeware Mode, prospective customers are encouraged to evaluate the Software before purchasing Professional Features.
If you are not satisfied with your purchase, Pelogic offers a ten (10) calendar day money-back guarantee, subject to the terms of this Refund Policy.
2. Refund Eligibility
Professional Feature purchases are eligible for a full refund if the refund request is received within ten (10) calendar days of the original purchase date.
This policy applies to software licenses purchased through Pelogic's authorized Merchant of Record, FastSpring.
3. How to Request a Refund
Refund requests may be submitted through:
- FastSpring customer support.
- Pelogic Support at support@pelogic.io.
Please include your order number and the email address used for your purchase.
4. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending upon your payment provider or financial institution.
5. Effect of Refund
Upon issuance of a refund:
- Your software license immediately terminates.
- Your right to use Professional Features ends.
- License activation may be revoked.
- You must discontinue use of refunded Professional Features.
Freeware Mode may continue to be used in accordance with the End User License Agreement.
6. Subscription Purchases
If Pelogic offers subscription-based Professional Features in the future, subscription-specific refund and cancellation terms will be disclosed at the time of purchase and incorporated into this Policy.
7. Fraud and Abuse
Pelogic reserves the right to deny refund requests where there is evidence of fraud, abuse of this Refund Policy, repeated refund requests intended to avoid payment, or other misuse of the licensing system.
8. Chargebacks
If you experience a billing problem, Pelogic encourages you to contact FastSpring or Pelogic Support before initiating a payment chargeback.
Initiating a chargeback may result in temporary suspension of license activation while the payment dispute is investigated.
9. Consumer Rights
Nothing in this Refund Policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable consumer protection laws.
10. Changes to This Refund Policy
Pelogic may modify this Refund Policy from time to time. Updated versions will be posted on Pelogic's website and will apply to purchases made after the effective date of the revised policy.